Now with the next generation Echo. 2.0 you action feedback data and access your customer experience insights better than ever – close the loop anytime, anywhere.
Resonate Echo works in sync with Resonate’s world-class CEM platform to deliver a distilled mobile experience for teams and executives on the go. Dashboards and features specifically designed for mobility make it easy for users at all levels to discover and action feedback on the go.
Use Resonate Echo to:
- View real-time feedback and close the loop faster
- Action or assign feedback on the go
- Leave comments on feedback
- Discover insights and monitor experience metrics
- Filter feedback data by time period, rating, region, etc.
- View real-time trends in feedback powered by text analytics
- Get notifications for feedback that you need to look at
About Resonate
Resonate’s Experience Management platform provides comprehensive and best in class solution that is geared to the complexity and scale of today’s customer-focused entreprises. The platform allows organisations to capture and manage feedback in easy and effective ways, providing easily actionable insights for everyone in their teams – from the frontline to the C-Suite. Allowing organisations to stay ahead, delight customers, and grow lasting customer loyalty.
**A Resonate platform login is required to use the app